IdeaBank Support Portal

HAVE OUR ENTIRE TEAM

AT YOUR BECK-AND-CALL

If you’re a client of IdeaBank and we built or manage your website, we encourage you to use our support portal. It gives you direct access to our entire team, eliminates the guesswork of who to contact, provides quicker response times, and keeps every conversation organized. You can review your current and past tickets at any time, track progress until resolution, and count on always having someone available to help.

We handle tickets during regular business hours, 8 a.m. to 5 p.m. Monday through Friday. Our goal is to resolve requests within 48 hours, and if an issue requires more time, we’ll keep you informed.

Step-by-Step Instructions

Review these steps and you'll understand the simple process of submitting and resolving a support ticket.

Accept Invitation / Create a login

The first time you email support@ideabankmarketing.com or when IdeaBank enters a ticket in the system for you, you’ll get an email inviting you to our Online Support Portal to create your login. You can rely on email, the portal, or both.

Bookmark Support Portal

Use the portal to View My Area (tickets), browse the Knowledge Base (coming soon), and update your Profile.

Request Support

When you create a ticket you’ll receive a confirmation email with a ticket number so you can log in and track progress.

Correspondence

Responses are sent via email, and reminders go out if feedback is pending. You can also log in to track tickets or create a new one.

Resolution

Once resolved, you’ll get an email with the solution. After approval, the ticket is closed and you’ll receive a short feedback request.

Email Support » or Log into the IdeaBank Support Portal »

Secure Form

Do you need to send us secure information, such as passwords or account details? You can trust our Secure Form » to keep those details safe.

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FROM OUR BLOG

Celebrating Julie Fahrlander:

After nearly 25 years, we say farewell to our longtime teammate, Julie Fahrlander. From designer to Web Concierge, Julie’s creativity and care have shaped IdeaBank in countless ways. Join us in celebrating her remarkable career and well-earned retirement.
READ MORE

701 West 2nd Street
Hastings, NE 68901

214 N Locust Street, Suite 3
Grand Island, NE 68801

PO Box 2117
Hastings, NE 68902

402.463.0588

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